Refund policy

At BRIVIDO, customer satisfaction is important to us.

Returns

·         Return requests must be initiated within 7 days of receiving your order.

·         Products must be unused, unwashed, unworn, with all original tags and packaging intact.

·         Products showing signs of use, washing, damage, stains, or alterations will not be accepted.

Exchange

We offer exchanges only for:

·         Wrong product received

·         Damaged product

·         Manufacturing defect

·         Size exchange (subject to stock availability)

Customers requesting a size exchange may be required to pay applicable reverse shipping or reshipping charges.

Non-Returnable Items

Returns or exchanges will not be accepted for:

·         Products purchased during clearance or special sale events (unless damaged or defective)

·         Products without original tags or packaging

·         Products damaged due to misuse or improper care

Verification

To process any return or exchange request, customers may be asked to provide:

·         Order Number

·         Clear photos of the product

·         An unboxing video (recommended for damaged or incorrect deliveries)

REFUND POLICY

Refunds are applicable only after the returned product passes our quality inspection.

·         Approved refunds will be processed within 5–7 business days to the original payment method.

·         For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting the required account details.

·         Shipping charges are non-refundable unless the error was on our part.

·         Refunds will not be issued for incorrect size selection, change of mind, or preference-related returns.

ORDER CANCELLATION POLICY

·         Orders may be cancelled before they are dispatched.

·         Once an order has been shipped, cancellation is no longer possible.

·         If prepaid orders are cancelled before dispatch, the full amount will be refunded within 5–7 business days.

·         BRIVIDO reserves the right to cancel orders in cases of pricing errors, stock shortages, payment verification issues, or suspected fraudulent activity.